ORDERING & DELIVERY
Ordering with us is easy – simply choose from the following options:
Order online
Simply add items to the "Shopping Cart". Click "Checkout", select your preferred payment method – Paypal or GooglePay. Then follow the instructions on screen and place your order using your credit / debit card details. Please note that we do not accept American Express.
Order by phone
Call us on 01786 445 013 to place an order over the phone. Please have your address and payment details ready when you call. At CMI we process all card payments securely through WorldPay. Please note that we do not accept American Express.
Pop in to our showroom
Pop in to our Showroom in Stirling and browse our fabulous range of furniture and accessories at your leisure. Our team are on hand to offer any assistance or advice you might need.
Our Showroom is open:
Monday to Wednesday | 9.00am – 5.00pm
Thursday | 9.00am – 7.00pm
Friday | 9.00am – 4.00pm
Saturday | 10.00am – 2.00pm
Consultation
If you’re looking for help to create a new look for a room or rooms in your house or commercial premises, why not book a consultation with one of our designers. At CMI we charge £150 for each room and our consultation includes an appointment at our premises, thereafter we will send you a design presentation & a breakdown of costs for your preferred items. Should you proceed with an order with a value of over £2000, we will deduct the £100 from your final cost.
Alternatively, if you’re not sure what you’re looking for or help you require, why not pop into our showroom and browse our fabric & wallpaper books at your leisure or be inspired by our sample rooms. Our team will be happy to help you, however if you would like to discuss your requirements & ideas in detail so that we can make recommendations, provide costs & samples an appointment is required.
CMI also provides a home consultation service. If you are interested in this please give us a call or send us an email to shop@corrinnemuirinteriors.com
ORDER CONFIRMATION
Once we have received your order either online or by phone, we will send you an email to confirm the items you have purchased and the total cost. We will send a second email when your items are to be dispatched.
PRICING AND PAYMENT
At Corrinne Muir Interiors Ltd we are very careful to ensure that all our prices are correct. However, if we on a rare occasion we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund. Payment will be taken in full at checkout and all prices are inclusive of VAT (where applicable) at the current rates.
PAYMENT OPTIONS
We've made it easy for you to pay the way that suits you best.
Pay in full
We accept almost every kind of credit and debit card, except American Express. If you would prefer to pay by Paypal or GooglePay then that’s absolutely fine too.
Interest free credit
At Corrinne Muir Interiors Ltd we are delighted to be able to offer up to 12 months interest free credit on all orders over £500 through our partner Hitachi Finance.
Should you wish to take advantage of interest free credit, please call 01786 445 013 or email shop@corrinnemuir.com and a member of the team can assist you in processing your application. Depending on the value of your order you'll be offered up to 12 months interest free credit.
Representative example: Cash price £3,000. Deposit £600 followed by 24 monthly payments of £100. Total payable £3,000. Credit subject to status. Written quotation available on request.
*Most credit decisions are given immediately but some may be delayed due to further information being required.
DELIVERY
We aim to keep our delivery costs as low as possible and our priority is to deliver your order using the fastest, safest, and most reliable method possible.
Many of our products come with lead times as they are made to order. Once we have confirmation of the despatch date we will get in touch to let you know.
Standard delivery with a courier service.
Items sent to you by a standard courier delivery service is normally within 2-4 working days.
Our UK delivery service offers a trackable service so we will always be able to keep you up to date with your delivery. Unless otherwise agreed CMI will dispatch items as they are ready.
To ensure the safe and quick delivery of your order a signature will be required upon delivery.
If you purchase goods online, the delivery cost will be confirmed at check-out and before you pay for your item(s). If you purchase in the showroom or over the phone once your order has been placed a member of the CMI will contact you to confirm delivery costs & options.
Upon acceptance from you, we will process the delivery charge which will complete your order in full. However, if you are not happy with the additional charge then you will be able to cancel your order at this point and receive a full refund. Please also note that delivery to a UK island location may increase the lead time for your delivery
Furniture items will be delivered via our in-house delivery team within a 50-mile radius or a third party furniture courier.
We aim to be as accurate as possible with delivery times and pride ourselves on delivering on time all over the country. On the rare occasion that our estimate is not correct, we will be in touch with you as soon as possible to let you know of any delay.
Delivery with fitting / on-site installation
Available* for an average charge of 10% of your total order. For deliveries within 50 miles of our showroom delivery & fitting costs are usually considerably lower and may cost as little as £50. We are able to deliver to UK & overseas addresses. Our charges includes delivery, assembly, installation and removal of all packing materials. Please get in touch to discuss your requirements.
*On-site installation is not available for lighting products. It does not include any kind of electrical fitting or drilling.
Remember also to make a note of dimensions and check that the item will fit comfortably through any doorways, hallways and up any stairs.
Important
It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space we may have to apply a charge in order to take any items back into stock.
Delivery times do not include the time it takes for your order to be made. We offer a delivery and install service across the UK Mainland & overseas.
CANCELLATIONS & RETURNS
Change or cancel an order before delivery
If you would like to change or cancel an online order before delivery has taken place please contact a member of our team by either email at shop@corrinnemuirinteriors.com or on 01786 445 013 during opening hours.
Bespoke items (i.e. when the fabric, design, shape or size has been produced as a one off especially for you) are not covered by our cancellations policy. You are able to cancel these goods for a refund; however, in such cases we charge a cancellation fee of 50% of the order price. This is because these pieces are made to order, under your instruction and it is unlikely that we can sell them to another customer at full price. We will endeavour to avoid any such charges but in some instances this may be unavoidable.
Cancellations by us
We reserve the right to cancel the contract between us if:
- The item you ordered is not in stock
- We do not deliver in your area.
- One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
Returns
If, for any reason, you are not 100% satisfied with your new purchase we will be more than happy to offer you an exchange or full refund for the purchase of the goods, but not any delivery charges, within 14 days of receipt of goods.
All goods must be returned to us in their original condition with all packaging intact before a refund or exchange can be offered, we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the goods. All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened (e.g. mattresses and pillows).
Returns should be packaged carefully and returned to the address below. Please include a copy of your invoice. The returned goods should be sent using an insured and recorded service, always retain proof of postage.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Bespoke Items
Bespoke items (i.e. when the fabric, design, shape or size has been produced as a one off especially for you) cannot be covered by our returns policy. You are able to return or cancel these goods for a refund; however, in such cases we charge a cancellation fee of 50% of the order price. This is because these pieces are made to order, under your instruction and it is unlikely that we can sell them to another customer at full price.
We will contact you via email to confirm your order details are completely correct before we place the order with the supplier.
The item will be noted as made-to-order if it is non-returnable on the sales order. You have 7 days to amend your order from receipt of this email. Please only order if you are sure that the item and finish are right for your needs as you may not be able to change the order after the item has entered into production. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.
Returning small items
Carefully package your items, enclose a completed returns form and send it to us at: 9 Cunningham Road, Springkerse Industrial Estate, Stirling FK7 7SW.
Once the item has been received and checked, your refund will be processed within 48 hours of receipt. We will refund the purchase price of the goods but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us. It is your responsibility to ensure the returned item reaches us in saleable condition. We are not responsible for items that are lost or damaged in transit. We recommend using a fully tracked, insured service when returning items to us.
Returning furniture, lighting, mirrors & wall art
Once the item has been received and checked, your refund will be processed within 48 hours of receipt. We will refund the purchase price of the goods but not any delivery costs incurred by us in sending the order to you or collecting the item from you. When calling to arrange for an uplift we will provide exact costs, this can vary depending on distance, size and number of items and will be automatically deducted from your refund.
Incorrect and Damaged Items
If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within 7 days of delivery at shop@corrinnemuirinteriors.com and we will arrange for a free collection and replacement. Please do not sign for any packages that are damaged or opened.
Clearance & Ex-Display Items
These are sold as seen and non-returnable. Therefore we recommend goods are viewed prior to purchase.
We’re here to help
We want to make the process as easy as possible for you, so if you would like to discuss any aspect of placing an order please feel free to send us an email at shop@corrinnemuirinteriors.com or give us a call on 01786 445 013.