TERMS & CONDITIONS
Introduction
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at shop@corrinnemuir.com or on 01786 445 013 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.
1. Our Terms and Conditions
These are the terms and conditions (“Terms”) on which we supply our goods to you, whether these are upholstered items or occasional items such as mirrors and tables.
You can purchase goods from our Showroom, via our website or by phone. These Terms apply to all these different channels.
Since most of our orders are for delivery to the UK mainland, the focus of these Terms is those deliveries. However, we do deliver to non-mainland addresses and these Terms set out the different timescales and procedures that apply to these deliveries or alternatively, we will notify you in advance of any special terms that will apply to these orders.
Please read these Terms carefully before you submit your order to us or before we accept your order. These Terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
For further details about how we use information provided by you please visit the Privacy Policy page on our website.
By continuing with your order you are agreeing to be bound by these Terms and any purchases that you make are subject to these Terms. If you do not accept the Terms you will not be able to order any goods from us.
2. General
These Terms apply between you and us. Unless expressly stated, no other person may benefit or rely on these Terms. Any rights under the Contracts (Rights of Third Parties) Act 1999 are excluded to the fullest extent permitted by law.
We reserve the right to vary these Terms from time to time. Such variations shall be notified on our website or in our Showroom, or otherwise notified to you using the contact details provided with your order.
If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Terms, and the validity and enforceability of the other provisions of these Terms shall not be affected.
Where possible, if a provision of these Terms (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
Our website is solely for the promotion of our goods in the UK.
These Terms and resulting contracts shall be governed by and construed in accordance with Scottish Law and subject to the exclusive jurisdiction of the courts of Scotland. If you live in England, you can bring legal proceedings in respect of the goods in either the English or the Scottish courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
3. Information about us and contact details
We are Corrinne Muir Interiors Ltd, a company registered in Scotland. Our company registration number is SC493668 and our registered office is at 9 Cunningham Road, Springkerse Industrial Estate, Stirling FK7 7SW . Our registered VAT number is 208543319.
You can contact us by calling 01786 445 013 or by writing to us at our registered address above.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these Terms, this includes emails.
4. Specifications
At Corrinne Muir Interiors, we design & manufacture the majority of the items we sell or in partnership with our skilled manufacturers. These designs are then manufactured by either a single manufacturer or placed with several, in order to ensure that volumes are met and that quality is maintained. As part of this process, we operate a constant improvement methodology where designs are updated and improved when necessary in order to both improve small details in the aesthetics or to improve performance or avoid issues. This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on display or on our website, there may be reasonable changes and updates made over time that means it is not identical.
5. Pricing Errors
We try our best to ensure that the prices on our Website are accurate and up-to-date. If we discover any errors in the pricing of the goods you have ordered we will inform you as soon as possible.
If we have displayed an inaccurate price, we are not obligated to provide the goods at the incorrect price and in these circumstances, if you do not wish to proceed with purchasing the goods at the correct price any payment you have made will be returned to you in full, using the same payment method that you used to place your order.
6. Corrinne Muir Interiors Guarantee
In addition to your consumer rights under legislation, we also offer a guarantee in relation to our goods and the details of this is set out in these Terms.
7. Our Contract with You
To place an order with us you must:
Provide the information we require such as name, payment details, delivery address, email address and phone number;
Be over the age of 18;
Taking payment does not mean that we have accepted your order and if we are unable to accept your order, we will refund your payment.
If you order via our Website, you pay by clicking on the checkout button and continuing as instructed. If you order via telephone or in-store, you will pay once prompted by a member of the CMI team.
8. Your Order
The way you order is different if you order in our Showroom. You will be guided by one of our team through your selected products and services in detail, giving you all the information required, including maintenance and care information. All details, items and colours will be thoroughly checked and verified by you and one of our team. In confirming your order at the end of this process, you agree that the order and its contents are correct.
If you order through our website, it is your responsibility to check all details items and colours in your basket. In pressing the checkout button, you agree that the order and the specifications and options that you have chosen are correct.
When placing an order, it is your responsibility to check when products will be available for delivery and if the timetable accords to your needs. Please note, that for non- mainland deliveries, delivery timescales may (depending on circumstances) be amended.
If we are unable to accept your order, we will inform you of this as soon as possible and will not charge you for the item that you have ordered. Examples might be because the item is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the item. Any money you have paid will be refunded to you in the same manner in which you paid.
9. Acceptance of your Order
Our acceptance of your order will take place in the following way.
You will receive an email confirming the details of your order (this is not our acceptance of your order). If we do not hear from you within 5 days, we will assume that you are happy with the details set out in the email confirmation and your order will be automatically accepted by us. We will send you an Email Confirmation (our acceptance).
Once we have accepted your order, a contract will be in place between us.
10. Your rights to make changes to the Contract
We work to tight timescales with our supply chain but we do give you opportunities to change /amend your order and set out the relevant timescales below.
After you have received your email confirmation, if you wish to make a change to the goods you have ordered, please contact us within 5 days and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change is unacceptable to you, you may end the contract as set out in our Ordering, Delivery & Returns page. Your statutory rights are not affected.
11. Delivery
We will deliver your items to the address you gave us at the time you placed your order.
Please visit our Ordering, Delivery& Returns page for details of our processes.
Signing for goods
You are responsible for ensuring that you are available to accept delivery. If you are not at the designated address at the time of delivery, there must be an adult available who is capable of receiving delivery on your behalf who has your authority to represent you and to give instructions on your behalf. In no circumstances, will any goods be left without being signed for.
What if Delivery is Delayed?
Occasionally, delivery of goods can be delayed. This can be due to production issues, shortage of raw materials, a quality failure of components or materials or delays in shipping. In all of these cases we will endeavour to provide regular updates on progress.
Circumstances outside of our control
Sometimes something will happen out of our control that impacts delivery. We are not responsible for any act or event beyond our reasonable control which may inhibit or prevent the delivery of goods. These acts and events may include without limitation third party industrial action including strikes, lock-outs or other industrial action; civil action including civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, natural disasters (including but not limited to fires and/or floods), failure of public or private telecommunications networks or computer failure or breakdown; and inability to use the railways, shipping, aircraft, motor transport or other means of public or private transport including the closure of motorways or other roads leaving no alternative route, vehicle breakdown, unusually severe weather conditions or traffic congestion which could not reasonably have been anticipated leaving no alternative route and impact caused to our supply and/or logistics chain caused by the UK leaving and making arrangements to leave the EU.
If you have already selected your delivery date and a circumstance outside our control occurs we will contact you as soon as possible to arrange an alternative delivery date. We will do what we can but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
Collection from in-store
Certain items are available for collection from in-store. For these items you can collect them from our showroom during our opening hours. However, we would advise you to contact us in advance to ensure items are ready for collection.
Unsuitable on Delivery
It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space we may have to apply a charge in order to take any items back into stock. In order to ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle free delivery.
Measure the height and width of any hallways and door accesses, as well as the entry clearance.
Check the dimensions of the furniture in order to ensure the items will fit.
Clear plenty of space to allow for the delivery and any packaging materials.
Ownership of Goods
You will become the owner of the goods you have ordered at the time of delivery.
12. Making Payment
Our prices are given in pounds sterling and include VAT and any other applicable taxes. If you are looking to reclaim VAT please contact us as set out above.
13. Finance Agreements
All finance is subject to status. Corrinne Muir Interiors is a broker not a lender and will make an application on your behalf through one or more finance providers at the point of order. The finance provider will complete all necessary credit checks on the applicant and return an approved or failed status. Corrinne Muir Interiors have no influence over the status returned.
Orders will be placed for manufacture and/or stock goods allocated only after payment is approved. Some agreements will be delayed in decision making while status is checked, this is called referral.
Once approved, your credit agreement forms part of a linked and legally binding contract even when the agreement is without a deposit. This means that by entering into such an agreement, you are obliged to pay the specified amount by the specified due date as detailed on your finance agreement. Transferring orders from cash or credit card payment onto finance before delivery has taken place will only be possible at the discretion of Corrinne Muir Interiors Limited and is subject to status and approval.
Delivery to an address other than that of the cardholder
Where a finance agreement is in place for full or part payment of the order, identification and electronic signature must be supplied prior to delivery. We are unable to deliver to an address other than that of the card holder and/or the address noted on any finance agreement where the relevant documents have not been supplied in person at the store. For delivery to an address other than that of the cardholder, all outstanding balances must be paid by either cash or secure chip and pin. Not all finance providers support the option of delivery to an address other than that on the agreement. This may limit your options in obtaining credit.
14. Clearance Items
Clearance items consists of (but is not limited to) ex-display, discontinued products, cancelled orders or “like new” furniture. Clearance items will be free from major defects but it will not be in a new condition and is therefore reduced in price to reflect this. Clearance Furniture is fast moving and is sold subject to availability on a ‘first come first served’ basis.
You can purchase Clearance items in our Showroom, by telephone, or via our website. Your order must be paid for at the point of sale. Methods of payment accepted areCash, Debit/Credit Card.
N.B. for Clearance items, payment is only by cash or debit/credit card.
15. Guarantee
We give a 10 year structural guarantee on upholstered items against manufacturing defects or failures of the frame construction and suspension (springs or webbing). This does not apply to the fabric or leather.
Warranty excludes accidental or deliberate damage and/or wear and tear. Warranty covers domestic use only*.
If your furniture is repaired or altered by any third party, this will void your warranty therefore we advise that you contact us to discuss options prior to instructing third parties to repair or amend the goods.
Nothing in this warranty affects your statutory rights.
Business Users
Provision of warranties is for domestic end users only. Goods purchased for commercial use are covered by a statutory 12-month warranty only. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used. This means that for commercial uses we cannot accept any responsibility or liability for safety standards or compliance where we have not specifically supplied safety certification in writing for use of the product in that environment.
16. Personal Data
Personal details provided to us will be processed and used in accordance with our Privacy Policy, which is a part of these Terms. Please read this carefully before proceeding. These can be found on our website.
17. Liability
You acknowledge and agree that we will have no liability for any incorrect information provided by you, for example incorrect measurements.
We shall not be liable for any loss, damage, injury or disappointment whatsoever which may be suffered by you (including without limitation, direct, indirect, special or consequential losses) as a result of, or in connection with your offer or our contract except for any liability which cannot be excluded by law. Nothing shall exclude our liability for death or personal injury resulting from our negligence or for fraud.
Nothing in these Terms limits the liability of Corrinne Muir Interiors Limited for liability for personal injury or death caused by our negligence, fraud or any other matter that cannot be limited or excluded by law.
If, during the delivery of goods to you our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the delivery of goods to you.
You must follow any advice we give you in relation to the care and safety of the goods (including any instructions or manuals provided with the goods). We cannot accept liability for damage to products that we have supplied which is caused by your failure to follow this advice.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
Except as expressly provided in these Terms we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law.
18. Cancellation
You may cancel your order at any time by contacting us at shop@corrinnemuir.com. Please visit our Ordering, Delivery & Returns page for full details of our policies.
19. Complaints Procedure
When to contact us with an issue
We can help you with questions and queries prior to delivery of your goods. This means that payment queries, questions about delivery or about the product itself are always best handled by us.
What to do if you are unhappy
Your satisfaction is important to us, so if you are unhappy with your order, have a finance related complaint or the service you have received, we would like to hear about it. We will always do our best to ensure a fair resolution is agreed. Please email us at shop@corrinnemuir.com or write to us at Corrinne Muir Interiors Limited, 9 Cunningham Road, Stirling, FK7 7SW, Scotland.UK
A final response will be issued to you in writing within eight weeks of receiving your complaint.
Occasionally, we may require further information from you to aid in our response. This means a final response may take longer than eight weeks. If we think we will exceed the eight-week resolution period we will inform you within good time